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icTracker Software Features
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Web-based Solution
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Ease of Use
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Structure, navigation, naming are all so simple, so consistent, and so sensible that most users can master the program in about an hour. Administering icTracker isn't rocket science, either. What it does require is that you think about your own work patterns carefully enough that you make good choices about creating things like document categories and custom fields. If time is money, that's time well spent.
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Clicking your way through the icTracker toolbar is a good way to get familiar with IcTracker.
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icTracker Dashboard pages provide users with summary of the assigned tasks,the assigned problems and access to department calendar. These pages also provide links to the Task List or the Problem List
pages to provide users with the list of tasks or problems per an assigned individual.
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icTracker is a compact, easy-to-learn project management software that helps any business or work group define
projects, assign tasks, streamline work flow, communicate among team members, assure accountability,
track problems, store documents, and keep records.
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Easy reporting of your projects, problems, and tasks using the Microsoft Excel application.
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Customize your icTracker preferences such as background images, total number of result records displayed per page,
default project, E-Mail notification, Description Text Size, Problem and Task View Filtering.
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Automatic E-Mail notification when a problem or task needs attention. |
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Customization
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Define your own fields (up to 10 custom fields) for projects, tasks, and problems.
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User defined field attributes (text or combo, field length, field display label, etc).
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Ability to define a set of custom field value choices.
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Ability to disable or filter out predefined custom fields.
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Ability to customize Project View for each department using the easy to use Customize Project View page.
This feature will allow an administrator to customize each department to set what project fields it can see in the Project View.
For example, the Human Resources department does not care about the bug tracking or websites but the Information Resources department cares about the
bug tracking, site management, and task management feature of icTracker. The icTracker administrator can customize
the icTracker to fit each department's needs using the new easy to use Customize Project View page shown here.
This feature can also be easily applied to the entire company. For example, a non-technical company prefers to use icTracker as the task management and project management software,
an administrator can set the bug tracking off for the entire company. Conversely, a software company prefers to use this software strictly for bug tracking. So, an administrator for this company can set the Tasks disable for all departments.
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Security and Access Rights
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icTracker offers two basic security levels: Administrator and Normal.
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Administrator. Administrators are entitled to create and maintain Departments, Personnel records, and icTracker application parameters.
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Normal. The administrator assigns access rights to each user, individually. Some organization requires project level security. In those cases, a normal user can be defined as a project manager who has full control on projects.
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Manage Your Documents
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icTracker's Document Manager lets you save and share documents. Whether the format is email, image, web page, spreadsheet or text, you can attach all files related to your Project, Task, or Problem as Documents, store them in your database, and share them among all stakeholders on your staff.
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Administrator. Administrators are entitled to create and maintain Departments, Personnel records, and icTracker application parameters.
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Normal. The administrator assigns access rights to each user, individually. Some organization requires project level security. In those cases, a normal user can be defined as a project manager who has full control on projects.
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Effective Communication Tool
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Okay, so icTracker is good at helping you keep track of things people, projects, tasks, processes, deadlines, bugs, versions, files of just about any kind. It gives you good tools to monitor, to search, and to report. But it's even better at letting you share resources and information in a dynamic team process that includes project-centered online meeting places, automatic email notification of problem assignments, and a document storage system that lets your team members use the full collaborative power of the parent applications. |
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Ability to send emails to your project team members is available from project, task, and problem pages.
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icTracker assures that all project members are in a communication loop.
With automatic email notification, advanced query features, and excel reports, everyone on the team
(developers, technical writers, testers, users, and project managers) are aware of outstanding problems and tasks
that are assigned to them and require attention.
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The originator of a task or a bug can be automatically notified upon completion of a task or a bug fix by the assigned individual.
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Emails will be automatically sent to appropriate project personnel notifying them of tasks that are pending or overdue. The Email Notification feature gives project members a quick view of outstanding tasks. Your system administrator can set icTracker to send email notifications daily, weekly, monthly, or more frequently. This feature can be turned on or off at the installation, department, or project level. It features the ability to schedule the notification by each user's preference.
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Department Centric Project Management
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A Department is a group of workers organized around a common goal. Depending upon your workplace, a Department might be a separate company within a larger conglomerate; it might be a workgroup charged with carrying out a particular kind of work (for example, Human Resources, Product Design, or Customer Service); it might deal with a discrete group of resources (for example, Fossil Fuels, Solar Power, Nuclear Energy).
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Easy management of user accounts within departments and projects.
Your icTracker Administrator is responsible for defining and maintaining Departments, for managing User accounts, and for assigning Users to the staff of particular departments.
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Every icTracker User is entitiled to originate a Project within his or her Department.
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Ability to assign a user to mutiple departments has been added in the V1.6 of icTracker. This new feature provides ability to establish a special department
to have projects that cross departmental lines.
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Ability to define a department as private or public.
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Ability to customize project views for each department. For example, the Human Resources department does not care about the Bug Tracking or Site Management. So, an administrator can set Bugs and Sites off in the easy to use Customize Project View administration page.
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Project-Oriented Bug Tracking and Task Management
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A Project is a goal-oriented activity performed by one or more members of a Department. A Project has a defined start and a defined finish. It produces a measurable result. Completing a Project requires an expenditure of time, money, and resources.
Every icTracker user is entitled to originate a project within his or her department.
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Access problems (bugs) and tasks by multiple projects.
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Define problems (bugs) and tasks across project lines.
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Define sub-tasks within a task. You can create sub-tasks within a task and update on the status of each task.
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Centralize key project information such as project staff members, project status, open date, close date, and project description.
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Recurring Tasks
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Task recurrence can be set to repeat daily, weekly, monthly, or yearly. Recurrence start date can be set when the recurrent task is first created, and the options for task recurrence ending are no end date, end after a chosen number of occurrence, or end by a given date.
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The Recurrent Task feature allows project managers to automate task creation to save time when setting up a project. There is no need to continually update the project with recurring tasks; the software creates the new tasks automatically once the original or previous one is completed.
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Easy Administration
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Search Database
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Users can easily search for the Open Problem items assigned to a particular person.
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Users can easily search for the Tasks assigned to a particular person.
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Users can easily search for the Documents uploaded to the icTracker Database.
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Scalability
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Let's be honest. You probably wouldn't want to try to run even a smallish country with icTracker. But we're quite certain that any organization with up to couple hundred users will function much more efficiently with icTracker on its intranet. In general, icTracker is just as big as your database. And no bigger than your budget.
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icTracker uses the standard relational databases such as Microsoft SQL Server to store its data.
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Diabolically Useful Features
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icTracker began life as a custom application and has evolved through use. Every feature is there because it answers a real-life business need.
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Here are some we think you'll like.
- A work-related address book attached to the application
- A personal web favorites management tool
- A highly developed, easy-to-use bug tracking system
- The ability to generate and print hard copy of comprehensive
status reports by Project, Task, and Problem
- The ability to add notes to your Project, Task, and Problem.
- Powerful search capabilities to help you find the information you want quickly
- Thorough, clear product documentation
- Our invitation to request features we haven't thought of yet
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